Frequently Asked Questions

Most bill payments are processed instantly. Airtime, data, and electricity top-ups are typically completed within seconds. Cable TV subscriptions and other services are usually processed within 1-2 minutes.

We accept multiple payment methods including bank transfers, debit/credit cards, and mobile money. All transactions are secure and encrypted.

If a transaction fails, your funds are automatically refunded to your account within 24-48 hours. Our support team is available 24/7 to assist with any transaction issues.

Yes, we provide bulk payment services for businesses and institutions. Contact us for custom pricing and dedicated support for bulk transactions.

Development time varies based on complexity. Simple apps typically take 4-8 weeks, while more complex applications may take 3-6 months. We provide detailed timelines during the initial consultation.

Yes, we develop native apps for both platforms. We can also build cross-platform apps using React Native or Flutter for faster development and cost efficiency.

Our maintenance packages include bug fixes, security updates, performance optimization, feature enhancements, and ongoing technical support. We offer flexible maintenance plans to suit your needs.

Absolutely! We handle the entire app store submission process, including preparing all required materials, meeting guidelines, and managing the approval process for both Google Play and Apple App Store.

We use modern technologies including Laravel, React, Vue.js, Node.js, and other industry-standard frameworks. We choose the best technology stack based on your project requirements.

Yes, we offer web hosting services with reliable uptime, security features, and technical support. We can also help you set up hosting on third-party platforms if preferred.

All our websites are built mobile-first and fully responsive. They work seamlessly across all devices including smartphones, tablets, and desktops.

Yes, we implement SEO best practices during development, including proper meta tags, structured data, fast loading times, and mobile optimization. We can also provide ongoing SEO services.

Yes, we provide both remote and on-site support. Remote support is available for software issues, while on-site support is available for hardware problems and installations.

We supply genuine products from trusted brands including HP, Dell, Lenovo, Canon, Epson, and other reputable manufacturers. All products come with official warranties.

Yes, we offer flexible maintenance contracts for businesses and institutions. These include regular check-ups, priority support, and discounted rates on repairs and upgrades.

For critical issues, we respond within 1-2 hours. Standard support requests are addressed within 4-8 hours. Emergency support is available 24/7 for priority clients.

Pricing is based on project scope, complexity, timeline, and specific requirements. We provide detailed quotes after understanding your needs. All pricing is transparent with no hidden fees.

Yes, we offer flexible payment plans for larger projects. Typically, we require a deposit to begin work, with milestone payments throughout the project and final payment upon completion.

No, we believe in transparent pricing. All costs are clearly outlined in our quotes. Any additional work or changes are discussed and approved before implementation.

Yes, we offer competitive discounts for bulk hardware purchases and long-term service contracts. Contact us to discuss your specific needs and we'll provide a customized quote.